If you’re in the delivery business, you know that customer experience is everything. A late delivery here, an incorrect order there, and before you know it your customer reviews are plummeting. And everyone knows how important online reviews are when your potential customers are shopping for goods and services — just a few can have a huge impact on your business. Likewise, happy customers are not only willing to leave positive reviews, but they often share their experience with family and friends and provide you with vital word-of-mouth marketing. So how can you use delivery service software to improve customer experience? We’ll discuss just that in today’s post.
GetSwift is a leader in the delivery management software business and our main mission is to give you the tools you need to help run and grow your business. Our software is completely customizable so that no matter the size of your business, you’ll be able to use our tools to work smarter and take your business to the next level. Today we want to discuss the importance of using data to improve the customer experience, and how our delivery service software can help you do just that. Keep reading to learn more.
Tracking Delivery Times
Whether you have to make 10 deliveries a day or hundreds, every minute counts when it comes to customer satisfaction and delivery efficiency. With GetSwift’s delivery service software, you can track orders, delivery locations, and delivery times, plus much more. You can then use this data to find ways to improve. Let’s start by discussing how delivery time affects customer satisfaction.
Fast Delivery Equals Happy Customers
It goes without saying that you’ll lose business if you aren’t able to deliver on your promise and are consistently late with deliveries. But what if you’re able to deliver faster than all of your competition? Remember when two-day delivery from Amazon was the gold standard? That bar keeps getting raised and now businesses are finding ways to offer next-day delivery, same-day delivery, or even delivery within a few hours.
If you run a local business such as food delivery or cannabis delivery, improving your time is even more critical because you’re dealing with minutes, not hours or days. If your competition is promising delivery within 30 minutes, it should be your goal to see how you can deliver in 20 or 25. Customers have come to expect to be able to get whatever they want, whenever they want it, and if you can be the fastest provider out there, your business will grow.
Fast Delivery Reduces Cost of Doing Business
Savvy business owners know that being able to deliver goods and services faster not only makes for happy customers, but it can also significantly reduce your costs and increase capacity. Faster delivery times means your drivers are spending less time on each individual order. If one driver makes three deliveries per hour, but another makes five, they are 66% more efficient. Multiply that by dozens of deliveries each day, by increasing delivery time you’ll be able to deliver significantly more, with fewer drivers. Being able to do more with less is key for optimizing your business, reducing costs, and increasing margin.
If you aren’t currently tracking delivery times and actively trying to reduce them, then your business is losing out. Just a few minutes shaved off of every delivery can make a huge difference in customer satisfaction and business performance.
Monitoring Driving Routes
Route optimization is one of the most critical pieces of any successful delivery business. Much of your cost is tied up in time (driver wage), and resources (vehicle and fuel cost) so when you are able to reduce the number of miles driven or reduce the amount of time your driver is on the road, you’re investing less into that delivery.
Our delivery service software includes a route optimization feature that allows you to plan deliveries most efficiently and even track your drivers in real-time. It also includes route history tracking to see how long past orders took to fill and demand heat maps that show when and where customers are placing orders. Analyzing routing and tracking data can be beneficial for your company in that it will allow you to make smarter decisions that will affect business growth and revenue.
Tracking Customer Feedback
GetSwift’s delivery service software not only helps you optimize specific tasks and actions, but it also provides the perfect platform for tracking customer feedback. Customer feedback is one of the most valuable tools you can have for finding ways to improve your business. Sure, you can review your online reviews from time to time, but using this approach doesn’t help you identify patterns and potential problems in a timely manner, in one easy-to-read report.
The GetSwift app can also give you real-time customer feedback. This is incredibly useful for taking action right away instead of finding out about a problem days or weeks later. Not every piece of feedback warrants immediate action, but you’ll gain peace of mind knowing that you’ll have the insight to address problems quickly, at the time they happen.
One System for Everything
Perhaps one of the most important and useful reasons to try our software is because you don’t have to completely change what you’re already doing. Running a business is hard enough, but asking you to swap out all of your systems and processes is just not realistic. We want to make running your business easier, not harder. That’s why we’ve made our delivery service software completely customizable and able to integrate with many commonly used platforms. For instance, GetSwift easily integrates with apps like Grubhub, Quickbooks, Google Sheets, Woo commerce and Shopify, just to name a few. So, you can keep using your current systems while relying on GetSwift to make it even better.
Never has it been so easy to set up and track data related to dispatching, routing, and customer feedback. Contact us today to learn more about our delivery management software and how it can help your business. We’ve helped companies in 75 industries and across six continents and we know that we can help you! Call today to ask about starting your 30-day risk-free trial.